How to contact us about privacy
In Australia, most businesses must comply with the Privacy Act 1988 (Commonwealth) in handling personal information they collect. Your privacy is very important to us. For that reason, please read the following details carefully and if you have any questions, email us at firstname.lastname@example.org.
Collection and use
We may collect personal information from you when you use our website.
We will collect your personal information when you submit it to us on our website to:
- make an enquiry
- give us feedback
- post a comment on our blog
- subscribe to receive product news and special offers
- purchase our products
We will use your personal information for the purpose you submitted it, eg to answer enquiries, respond to feedback and complaints, email you product news and special offers or process and deliver your purchases.
We may also use your personal information collected via our website to send you emails from time to time about our products including special offers. If at any time you no longer wish to receive these emails, please let us know at email@example.com and we will remove you from our mailing list.
We may need to disclose personal information to our service providers who assist us in operating our website and our business by providing services such as secure website hosting and online payments, product warehousing, product dispatch, product delivery and shipping.
When we use your personal information to send you product news and special offers, we may disclose your personal information to an email service provider to manage these communications for us.
We will not otherwise disclose your personal information to third parties for any other purposes unless you request us to or give us your consent, or we are required or authorised to do so by law.
Access and correction
If you would like to request access to or correction of any of your personal information held by us, please contact us at firstname.lastname@example.org.
We have processes in place to ensure the security of your personal information, including encryption of all data when it is electronically transferred to our service providers, anti-virus protection and access controls.
Our website is powered and hosted by Shopify. Shopify is an ecommerce platform operated by Shopify Inc, a company formed in Canada. Shopify provides the highest level of hosting and online payment security available. Shopify is certified Level 1 PCI DSS compliant. PCI DSS stands for Payment Card Industry Data Security Standard (PCI DSS), which is an information security standard for organisations that handle credit card and debit card information. This compliance extends to transactions you make on our website.
Overseas data transfer
Our website is not hosted in Australia. For that reason, all personal information we collect through our website is transferred to our hosting service provider’s servers located in Canada. By continuing to use our website, you acknowledge and consent to this transfer.